Contacting Technical Support
Investigating your support options

Related Links
Troubleshooting Basics
Controller Troubleshooting Basics
Advanced Controller Troubleshooting
Troubleshooting Multiplayer Issues
Getting Help on the Fly
Understanding the Big Picture
Step-by-Step Guide

Note: Clicking the support links in this article will take you to Web pages outside of Flight Simulator. You must have an Internet connection to access this information.

In the U.S. and Canada, visit http://support.microsoft.com/games.

In Canada, visit http://www.microsoft.ca/support/.

Outside the U.S. and Canada, visit http://support.microsoft.com/international.aspx.

On these Web sites, you can:

  • Download the latest updates.
  • Find Microsoft Knowledge Base articles that target specific issues.
  • View "Show Me How" videos for solving common problems.
  • Access other support services.

Microsoft support services are for technical issues only—please do not use them to request game hints, codes, or cheats.

Chat & E-mail Support: To chat immediately with a Microsoft Support Professional, or to submit your issue by e-mail (e-mail responses may be delayed by several hours), visit the location-appropriate Web site listed above.

Phone Support: To speak with a Microsoft Support Professional (long hold times may be experienced), in the U.S. call (800) 537-8324, and in Canada call (800) 876-8533.

TTY Users: To use Microsoft text telephone, in the U.S. call (800) 892-5234, and in Canada call (866) 857-9850.

Conditions: Microsoft's support services are subject to then-current prices, terms, and conditions, which are subject to change without notice.